Slip and Fall Compensation UK - Supermarket and Shop Claims

Claiming Compensation After Slipping in a Shop

Supermarkets and shops have a duty to keep customers safe. When they fail and you're injured, they're liable for compensation through their public liability insurance.

Common Slip and Fall Hazards

• Wet floors (spills, cleaning, rain tracked in)
• Spillages (food, drinks, products)
• Uneven flooring or damaged surfaces
• Trailing cables
• Objects in aisles
• Poor lighting
• Items fallen from shelves

What You Need to Prove

For a successful claim, you must show:

1. There Was a Hazard

A condition that made the floor dangerous.

2. The Shop Knew or Should Have Known

This is often the key issue. The shop isn't automatically liable just because you fell. You must show they:

• Created the hazard themselves
• Knew about it but didn't fix it
• Should have known through reasonable inspection

3. Inadequate Systems

A shop must have reasonable systems to:

• Identify hazards
• Clean up spills promptly
• Warn customers of temporary hazards
• Carry out regular inspections

Evidence Is Crucial

At the Scene

• Report the accident - Insist it's recorded
• Take photos - The hazard, your injuries, the area
• Get witness details - Names and contact information
• Note the conditions - What caused you to fall
• Keep clothes/shoes - Don't wash or discard

After

• See a doctor immediately
• Keep receipts for expenses
• Request copy of accident report
• Request CCTV (they may delete it)

CCTV Requests

Write to the shop immediately asking them to preserve CCTV footage. It's typically deleted after 14-30 days. A solicitor can send a formal preservation request.

Typical Compensation

Slip and fall compensation varies based on injury:

• Minor soft tissue injury: £1,000 - £4,000
• Moderate back injury: £5,000 - £15,000
• Fractured wrist: £6,000 - £10,000
• Hip fracture: £15,000 - £45,000
• Serious head injury: £40,000+

Plus lost earnings, care costs, and other expenses.

How Long Do Claims Take?

• Simple cases: 6-12 months
• Complex cases: 12-24 months
• Cases going to court: Longer

Most slip and fall claims settle without court.

No Win No Fee

We handle shop and supermarket claims on a no win no fee basis. If we don't win, you don't pay.

Contact MCR Solicitors

If you've slipped and been injured in a shop, call 0161 466 1280 for a free case assessment.